Major High Street RetailerDigital transformation, design and implementation

When phasing out their outdated technologies, our client faced a crucial decision: renew their contracts for off-the-shelf solutions or invest in a bespoke in-house system. Being a multi-faceted business with technologically dependent subsidiaries, the solution needed to be right for all involved parties. Ultimately, they opted for a bespoke system and turned to Encordia for its design and implementation, ensuring seamless integration with existing and future operations.

Through an agile approach, we focused on prioritising our client’s immediate needs while remaining flexible to evolving requirements. We began with a thorough analysis of existing processes and systems, collaborating closely with teams to identify essential requirements for the new solution. This ensured that objectives and priorities were aligned throughout the project.

Our Solutions included:

• A meticulously designed mobile point-of-sale system with well-researched and established procurement channels for devices to be used across all client stores.
• Solutions that are both compatible and scalable, adaptable for current and future technologies, ensuring long-lasting effectiveness as the organisation evolves.
• Seamless integration with existing back-end operations, bridging gaps during implementation and ensuring clients experienced minimal disruption to their business operations.

Our collaboration resulted in:

• A unified solution that eliminated reliance on third-party services, streamlining operations and reducing costs.
• A tailored approach that enhanced the retail experience across all locations, positioning the business for future technology upgrades.
• A future-proof technology infrastructure, leveraging cutting-edge solutions to ensure smooth adaptation to evolving market needs.