Multinational Service CompanyHR Digital Transformation

Our client, a large-scale corporation with operations across the UK, Asia Pacific, and the Middle East, faced significant challenges in their global HR delivery. Regional variations stemming from legal requirements and strategic decisions led to fragmented systems, limited data visibility, and time-consuming recruitment and onboarding. Encordia was brought in to standardise and streamline HR processes globally, reducing complexity and enhancing efficiency.

We began by conducting a comprehensive review of HR processes across all regions, documenting the specific practices and identifying regional differences. This discovery phase uncovered 30 distinct processes and multiple standalone systems with varying data structures. Working closely with the operational, delivery, and management teams, we defined the core requirements for an effective HR framework.

With these requirements established, we designed a robust integration to streamline data flow between existing systems, ensuring end-to-end process delivery. We also reassessed all processes to ensure compliance with regional regulations while standardising business practices.

After gaining a clear understanding of the systems, processes, and data migration requirements, we created a detailed delivery plan that included automation and integration strategies and successfully executed it.

Our transformation efforts led to significant results, including:

• 75,000 additional productivity days per year in recruitment processing, achieved through streamlined processes and business automation.
• Automation of over 20,000 documents, generating an estimated 2,500 productivity days annually.
• Enhanced data quality in submissions through pre-populated fields, leveraging live integrations with systems of record.

Through this digital transformation, our client not only improved operational efficiency but also positioned their HR function to better meet the demands of a global workforce.