Leading Commercial Airline
Enhancing employee experience and streamlining HR with a comprehensive back-office digital transformation and vision strategy.
The Challenge
Inefficient and complex HR processes.
Our client faced significant inefficiencies in their HR processes, especially in managing variable pay for ground and aircrew. Their manual systems were time-consuming, prone to errors, and made the integration of newly acquired airlines into their HR setup complex. They came to us for a solution to automate these processes, improve employee experience, and enable seamless system integration.
Our Approach
Identifying opportunities for optimisation and designing a tailored operating model.
To tackle their challenges, we comprehensively reviewed their existing pay and HR systems, identifying key areas for optimisation. We then worked with stakeholders to align objectives and design a tailored improvement strategy.
Our solutions included:
- A rule-based framework to automate complex variable pay calculations, reducing manual errors and enhancing accuracy so that employees get the right pay at the right time.
- A streamlined, user-friendly portal for easy access to essential HR documents like contracts and holiday forms, significantly improving the employee experience.
- Standardised templates and forms to simplify processes and facilitate seamless integration of acquired airline systems into the HR platform.
The Outcomes
A scalable, automated HR system that improved operational efficiency and improved employee experience.
Our work led to:
- Enhanced employee experience with a new portal that provides easy access to HR documents and a more efficient system designed with user satisfaction in mind.
- Greater efficiency through automation and standardised documents. By eliminating manual processes, we helped our client drastically save time and boost productivity.
- Seamless integrations with streamlined HR processes, providing a consistent and smooth onboarding of new acquisitions.